Sonetel is a cloud-based communication solution that provides virtual phone numbers, call forwarding, and PBX services to businesses worldwide. It offers local business numbers in numerous countries, enabling businesses to establish a global presence without requiring physical offices. Sonetel's platform also includes features like call recording, voicemail transcription, and customizable call routing, enhancing communication efficiency. Additionally, Sonetel uses AI to improve customer interactions and provides tools for team communication.